Betting Rules

Lucky Green Casino provides online gambling services subject to applicable Australian laws and the rules that apply to the relevant service. You must be legally permitted to use the service in the place where you are located. You are responsible for checking whether online gambling is lawful for you before registering, depositing funds or placing a wager. The website must not be used from a location where the relevant service is restricted or prohibited.

You must provide accurate, current and complete information when creating and maintaining an account. Information may be checked for identity, age, location, security, payment and legal compliance purposes. An account may be restricted, suspended or closed where information cannot be verified, where the account appears to be used improperly, or where required checks have not been completed.

• You must be at least 18 years old and legally entitled to gamble.
• You must keep your login details confidential and must not allow another person to use your account.
• You must not create or operate more than one account unless expressly permitted.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not attempt to interfere with the website, game systems, security measures or normal operation of the service.
• You must not use automated software, bots, scripts or other tools to place wagers or gain an unfair advantage.

An account is intended for personal use. You should review each wager carefully before confirming it. You are responsible for checking the selected game, stake, odds or other displayed details and for ensuring that the transaction reflects your intention. Once a wager has been accepted, it may not be changed or cancelled unless the applicable rules expressly allow this.

Acceptance and technical issues

A wager is generally treated as accepted only when it has been successfully recorded by the website and a confirmation or corresponding account record is available. A displayed price, balance, result or transaction may be corrected where there is an obvious error, technical fault, system failure, communication problem or other circumstance that makes the information inaccurate. If a wager is affected by an error, the outcome may be reviewed and settled in accordance with the applicable rules.

You should not continue using the service if you believe a technical problem has affected a wager, game or account balance. Keep any relevant transaction details and check your account history. Lucky Green Casino may delay, void or review activity where this is reasonably necessary to protect players, maintain system integrity or comply with legal obligations.

The rules for a wager depend on the particular game or betting product. Before playing, review the information shown on the relevant game page, including the available stake options, paytable, winning conditions, game features and any applicable restrictions. These details may differ between games and may be updated from time to time.

Casino games are decided by the game system and its applicable rules. Where a random number generator or comparable technology is used, results are generated according to the operation of that system. Previous results do not influence future results, and a winning or losing sequence does not create a guarantee about what will happen next. You should only wager amounts you can afford to lose.

A wager cannot normally be placed unless sufficient cleared funds, an applicable balance or another authorised payment method is available. The stake is deducted when the wager is accepted. A displayed balance is not necessarily available for withdrawal if funds are subject to verification, wagering conditions, a reversal, a bonus rule or another restriction that has been disclosed to you.

1. Select the game and review its rules before confirming your wager.
2. Choose a stake that fits within your budget and current limits.
3. Check the wager details, payment method and total amount before submitting.
4. Wait for the wager or game action to be confirmed by the website.
5. Review your account history and report any apparent discrepancy as soon as possible.

Game results and settlement records maintained by the website are used to determine the outcome of a wager, subject to any correction required because of an error or malfunction. If a result is unclear, the relevant game rules, system records and available technical information may be reviewed. A result will not be changed merely because the outcome was unexpected or because a player disagrees with it.

Progressive, interrupted or incomplete play

Some games may include features that continue, pause or resolve after an interruption. If your connection is lost, close the game and check your account history before attempting to play again. A completed game may still be settled even if the result was not displayed on your device. If a game cannot be completed because of a system issue, it may be restored, settled, cancelled or otherwise handled under the relevant game rules.

Payments must be made using an approved method held in your name or otherwise authorised for your use. Payment methods may be subject to availability, verification and additional conditions. You must not use a payment method belonging to another person without prior authorisation. Lucky Green Casino may refuse, reverse or investigate a transaction where ownership, funding or source-of-funds information cannot be reasonably confirmed.

Withdrawals may require identity, account, payment or other compliance checks before they can be processed. You may be asked to provide documents or information that is reasonably required to complete these checks. Processing times can vary depending on the method used, the information supplied, financial institution processes and any legal or security review. Specific processing times should not be assumed unless they are shown in the applicable account information.

• Use only payment details that are accurate and up to date.
• Keep records of deposits, withdrawals and account activity.
• Respond promptly if additional verification information is requested.
• Do not attempt to avoid account checks by creating a new account.
• Notify the service if you believe a transaction was unauthorised or recorded incorrectly.

Where a payment is reversed, rejected, disputed or incorrectly credited, the related balance may be adjusted. Amounts credited because of an obvious error do not create a right to withdraw or use those funds. If such funds have already been used, the resulting amount may remain payable. Any adjustment will be handled in accordance with the applicable terms and legal requirements.

Promotions and bonus funds

Promotional offers, bonuses, free plays and other incentives are governed by their own terms. Those terms may include eligibility requirements, expiry periods, contribution rules, game restrictions, maximum values, withdrawal conditions and limits on participation. Read the full offer terms before accepting a promotion. If promotional terms conflict with general information, the specific promotion terms will apply to that offer.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid gambling with money needed for everyday expenses. Do not chase losses, borrow money to gamble or play when you are upset, tired or under the influence of alcohol or other substances.

• Set personal deposit, loss, wager or session limits where these tools are available.
• Take regular breaks and keep track of the time and money you spend.
• Use account restrictions, time-outs or self-exclusion if gambling is becoming difficult to control.
• Do not ask another person to gamble on your behalf or use your account.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

If you believe a wager, transaction, account record or game result is incorrect, review the relevant information and raise the issue through the available support channel on the website. Include enough detail for the matter to be identified, but do not send unnecessary sensitive information. Complaints and disputes will be reviewed under the applicable customer support and dispute-handling process.

Lucky Green Casino may update these Betting Rules when services, technology, legal requirements or operational processes change. The current version published on the website applies from the stated effective date. You should review the rules regularly, particularly before using a new game, accepting a promotion or making a significant transaction. Continued use of the service after an update may indicate acceptance of the revised rules.

If any part of these Betting Rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Nothing in these rules is intended to exclude rights or protections that cannot legally be excluded under applicable Australian law.