Lucky Green Casino Terms & Conditions

These Terms & Conditions apply to your access to and use of the Lucky Green Casino website, account services, games, promotions and related features. They should be read together with any additional rules, game instructions, promotional terms, privacy information and responsible gambling materials displayed on the website. If there is an inconsistency between these terms and specific promotional or game rules, the specific rules may apply to that promotion or game.

By visiting the website or using any service, you agree to comply with these Terms & Conditions and all applicable laws and regulations. If you do not agree, you must not use the website or its services. We may update these terms from time to time. Changes may be displayed on the website, and your continued use after an update will generally indicate acceptance of the revised terms. You should check this page regularly.

The website is intended for lawful use by people located in jurisdictions where online gambling is permitted. You are responsible for checking whether access to and use of online gambling services is lawful where you are located. Nothing on the website is intended to invite participation in a place where such activity is prohibited.

Definitions

In these terms, “we”, “us” and “our” refer to Lucky Green Casino and the operator responsible for the relevant website service. “You” and “your” refer to the person using the website or holding an account. “Account” means a registered player account, and “services” includes the website, games, account features, payment functions and other related offerings.

You must meet the minimum legal age that applies to online gambling in your location and satisfy all other eligibility requirements before opening or using an account. You must not access the website if you are under the applicable legal age, located in a restricted jurisdiction, subject to a gambling exclusion, or otherwise prohibited from gambling by law or by an order or requirement that applies to you.

You may be required to provide accurate, current and complete information when registering. This may include information needed to verify your identity, age, location, payment method or source of funds. You must update your details if they change. We may request supporting documents at any stage and may restrict account activity until checks are completed.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, allow another person to use your account or access the website on another person’s behalf. Notify us promptly if you believe your account has been accessed without permission. We will not ask you to disclose your password in an unsecured message.

Only one account is permitted per player unless we expressly agree otherwise. Creating duplicate accounts, using false details, opening an account for another person or attempting to avoid account controls may result in account restrictions, cancellation of transactions or other action permitted by law. We may suspend or close an account where information cannot be verified, these terms may have been breached, or account activity presents legal, security or responsible gambling concerns.

• Use your own account and payment methods unless an approved alternative is expressly permitted.
• Keep your registration and contact information accurate.
• Do not use the website for fraud, money laundering, unlawful activity or any unauthorised purpose.
• Do not use software, bots, scripts or other tools designed to interfere with games or website operation.
• Co-operate with reasonable identity, security and financial checks.

Funds should only be deposited using payment methods held in your own name or otherwise approved for your use. Available payment methods, processing arrangements, minimum or maximum amounts and any applicable fees may be shown on the website and may change. You should review the information presented before confirming a transaction.

You must not deposit money that you cannot afford to lose. Deposits are intended for participation in the available services and must not be used to conceal the source of funds or transfer money to another person. We may decline, reverse, delay or review a transaction where required for security, verification, fraud prevention or legal compliance.

Games are subject to the rules and instructions displayed for the relevant game. You should review those rules before playing. A game or transaction may be affected by technical interruptions, communication failures, system errors or other events outside reasonable control. Where an error affects the operation or outcome of a game, we may take reasonable steps to correct the error and apply the outcome that would ordinarily have applied.

Any balance, result or transaction shown in your account may be reviewed for accuracy. We may correct obvious errors, including an incorrect credit or debit. If funds are credited to your account in error, you must not use them and should notify us. Amounts received in error may be recovered or removed from the account.

Withdrawal requests may be subject to account verification, payment checks, applicable game rules, promotional conditions and legal requirements. We may return funds through an approved method and may ask for information before processing a request. Processing arrangements can vary according to the payment provider and other circumstances. You should rely on the information shown in your account or on the website rather than an informal estimate.

Promotions, bonuses and other offers are subject to their own terms. These may include eligibility conditions, expiry periods, wagering requirements, game restrictions, maximum benefits and withdrawal rules. You should read the relevant offer terms before accepting or using an offer. We may withdraw or amend an offer where permitted by its terms or where misuse, technical error or a compliance concern arises.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, keep track of your time and spending, and never chase losses. Do not gamble when upset, tired, under the influence of alcohol or drugs, or when gambling may affect essential household expenses.

Tools and support options may be available to help you manage your gambling. These can include deposit or spending controls, time reminders, breaks, account restrictions and self-exclusion. If you are concerned about your gambling, stop playing and seek help from an appropriate Australian support service or qualified professional. We may apply restrictions or intervene where we identify responsible gambling concerns, subject to applicable requirements.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant Australian privacy requirements. Information may be collected and used to provide services, verify accounts, process transactions, protect the website, meet legal obligations, manage risk and communicate with you. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.

You agree to receive service-related communications where necessary for your account, transactions, security or legal obligations. Marketing communications may be managed through the available preferences or instructions provided in those communications. You must not use the website to upload or transmit material that is unlawful, abusive, misleading, defamatory, harmful or infringing.

Intellectual property and website access

The website, including its design, text, graphics, branding, software and other content, is protected by intellectual property laws. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content unless permitted by law or authorised in writing.

We aim to keep the website available and accurate, but access may occasionally be interrupted for maintenance, updates, security measures or reasons beyond reasonable control. To the extent permitted by law, we do not guarantee that the website or every service will always be uninterrupted, error-free or available on every device. Nothing in these terms excludes or limits rights that cannot lawfully be excluded or limited under Australian consumer law.

Suspension, closure and disputes

We may suspend, restrict or close an account where reasonably necessary for security, verification, responsible gambling, legal compliance, suspected fraud, breach of these terms or protection of the website and its users. Any decision will be handled in accordance with applicable law and relevant account or transaction information. You may stop using the website at any time and may request account closure through the available account or support process.

If you have a question or concern about an account, transaction, game or service, raise it through the support channel made available on the website. Provide sufficient information for the matter to be reviewed, while avoiding the inclusion of unnecessary sensitive information. We may ask for further details and will assess the matter in a fair and reasonable way.

These Terms & Conditions are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights and protections available to Australian consumers. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. These terms, together with the documents expressly incorporated into them, form the agreement governing your use of Lucky Green Casino.