Privacy Policy

The information handled by an online casino can vary depending on how you use the website, the services you request and the checks that apply to your account. We may collect information that you provide directly, information created through your activity on the website and information supplied by service providers involved in payments, verification, security or technical operations.

Account and identity information

• Name, date of birth, contact details and other information used to create or maintain an account.
• Login credentials, account preferences, communications and information you provide when contacting support.
• Information needed to confirm your identity, age, location or eligibility to use particular services.
• Verification documents or details from those documents where identity, security or compliance checks are required.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, account balances, bonuses or other transactions connected with your use of the service. Payment providers may process payment details directly. Where appropriate, we may receive confirmation, status information or limited payment-related details without receiving or storing complete payment credentials.

Technical, device and usage information

When you visit the website, technical information may be recorded, such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, referral information and details about how you interact with the service. We may also collect information about connection errors, security events and general website performance.

Information from other sources

To help operate the service, we may receive information from payment processors, identity and verification providers, fraud prevention services, technology suppliers or other parties that support our business. We may also use publicly available information where it is relevant to account security, verification or legal obligations.

Personal information is used for purposes connected with providing and managing the website and its services. We seek to use information in a fair and transparent way and only where there is a relevant business, contractual, security, legal or consent-based reason.

• To create, verify, maintain and secure your player account.
• To process deposits, withdrawals and other account transactions.
• To provide customer support, respond to enquiries and resolve complaints.
• To conduct identity, age, location, anti-fraud, responsible gambling and other security checks where required.
• To detect, investigate and prevent suspected fraud, money laundering, abuse, unauthorised access and other prohibited activity.
• To comply with applicable legal, regulatory, tax, accounting and record-keeping obligations.
• To communicate with you about your account, transactions, security, service updates and important changes.
• To send promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.
• To analyse website use, maintain functionality, improve services and test technical features.
• To protect the rights, property, safety and security of Lucky Green Casino, its players and relevant service providers.

You may be able to choose whether to receive certain marketing communications. Service and account messages, such as security notices, transaction updates or information needed to administer your account, may still be sent when necessary. If information is aggregated or de-identified so that it no longer reasonably identifies you, it may be used for reporting, analysis, security and service improvement.

Sharing information

We may share relevant information with trusted providers that help us operate the website, including payment services, identity and verification providers, fraud prevention services, hosting and technology suppliers, communications providers, professional advisers and customer support tools. These providers should only use information for approved services or as otherwise permitted. Information may also be disclosed where necessary to comply with a legal requirement, respond to a lawful request, protect safety or rights, investigate suspected wrongdoing, or support a corporate transaction.

Some providers may handle information in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps should be taken to apply appropriate safeguards and protect it in accordance with applicable privacy requirements. We do not sell personal information as a business practice.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account functions, understand website usage, improve performance and help protect against fraud or unauthorised activity. Some cookies may be placed by service providers that support analytics, payments, security or communications.

You can manage, block or delete cookies through the settings in your browser. If you restrict essential cookies, some account or website features may not work correctly. Browser controls may not remove all forms of locally stored information, so you should also follow any available device or service settings.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you believe your account has been accessed without permission.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, dispute handling, security, financial records and service improvement. Some records must be kept for a period required by law even after an account is closed or you ask for information to be deleted. When information is no longer required, it should be securely deleted, destroyed or de-identified where appropriate.

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security needs or record-keeping obligations.

• Access: request information about the personal data we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where another valid basis for deletion applies. Some information may need to be retained by law or for legitimate security, dispute or compliance purposes.
• Marketing consent: withdraw your consent to marketing communications at any time. You can use an unsubscribe option in a promotional message or contact us directly. Withdrawing consent does not affect processing that is necessary to operate your account or meet legal obligations.
• Restriction or objection: in some situations, ask us to limit or stop particular uses of your information, subject to applicable exceptions.
• Complaint: raise a concern about how your information has been handled and ask us to review it.

How to make a privacy request

To request access, correction or deletion of your data, withdraw consent to marketing, or ask a privacy question, contact support@luckygreencasino.top. Please describe your request clearly and provide enough information for us to identify your account. We may ask for reasonable evidence of identity before releasing, changing or deleting information. This helps protect players from unauthorised requests.

We will consider and respond to privacy requests within a reasonable timeframe. If a request cannot be completed, or can only be completed in part, we will generally explain the relevant reason, such as a legal retention requirement, security concern or inability to verify the requester. You may also ask us to review a response if you believe your concern has not been addressed.

Children and account use

The service is intended for eligible adults only. We do not knowingly invite children to create gambling accounts or provide personal information for gambling purposes. If you believe that information relating to a child has been submitted, contact support@luckygreencasino.top so the matter can be reviewed and appropriate action considered.

Changes to this Privacy Policy

This Privacy Policy may be updated when our services, technologies, legal requirements or information-handling practices change. The updated version will be made available on the website with a revised effective date where appropriate. We encourage you to review this page periodically so you remain informed about how information is handled.