Responsible Gaming

Responsible gambling means making informed decisions, staying in control and understanding that every wager carries a risk of loss. Casino games are based on chance, and previous results do not influence future outcomes. There is no guaranteed strategy, system or pattern that can ensure a win.

Lucky Green Casino encourages players to treat gambling as one form of leisure among many. Do not gamble with money needed for rent, bills, food, essential travel, savings or other important commitments. Gambling should never be used to recover losses, manage stress, escape personal difficulties or create income.

You are responsible for deciding whether gambling is suitable for you. Before playing, consider your age, financial position, emotional wellbeing and any previous gambling experience. If gambling is causing concern for you or someone close to you, stop playing and seek independent support.

Key principles for safer play

• Only gamble with money you can comfortably afford to lose.
• Set a spending limit and a time limit before you begin.
• Keep gambling separate from household spending and essential expenses.
• Never chase losses or increase stakes to try to win back money.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Take regular breaks and make time for other activities.
• Do not borrow money, sell possessions or use credit to fund gambling.
• Keep your account details private and do not allow other people to gamble using your account.
• Review your gambling activity regularly and act promptly if it is becoming difficult to control.

Planning your play in advance can make it easier to remain within your personal boundaries. Consider the amount of money and time you are prepared to spend before opening a game. Once a limit has been reached, stop playing rather than changing the limit in the moment.

Deposit and spending limits

Where available, account controls may allow you to set or request limits on deposits, spending or other gambling activity. These tools are intended to support your decisions and should be used before you start playing. Limits may be subject to applicable rules, verification requirements or processing periods. Check the options shown in your account and contact the available customer support channel if you need assistance using them.

Time reminders and breaks

Use reminders to monitor how long you have been playing and take regular breaks away from the screen. A break can help you review your spending, check how you feel and decide whether continuing is appropriate. If you find it difficult to stop after a break, consider a longer pause or account restriction.

Activity review

Review your deposits, wagers, withdrawals and playing time regularly. Looking at your activity can help you understand your gambling habits more clearly. If the amounts or time involved are higher than expected, stop and consider setting stricter limits or taking a break.

Temporary breaks and self-exclusion

If you want to stop gambling for a period, you may be able to request a temporary account break or self-exclusion, subject to the available account processes and applicable requirements. Self-exclusion is a serious commitment to stop gambling and may restrict access to your account for the selected period. Do not create another account or ask someone else to play for you while a restriction is active.

If you believe you need stronger protection, request the most effective restriction available to you. Customer support can explain the general process and available options, but only you can decide what level of support is right for your circumstances.

Gambling harm can develop gradually and may affect finances, relationships, work, study and emotional wellbeing. A problem is not defined only by the amount of money lost. Difficulty controlling gambling, repeated unsuccessful attempts to stop or feeling distressed about gambling are important warning signs.

Possible warning signs

• Spending more money or time gambling than you intended.
• Thinking about gambling frequently or feeling restless when not playing.
• Chasing losses or believing a big win will solve financial problems.
• Borrowing money, using credit or missing payments because of gambling.
• Hiding gambling activity, losses or account statements from family and friends.
• Arguing with people close to you about gambling.
• Neglecting work, study, sleep, health or other responsibilities.
• Feeling guilt, anxiety, irritability, hopelessness or distress after gambling.
• Trying to stop or cut back but being unable to do so.
• Gambling to escape sadness, stress, loneliness or other difficult feelings.

One or more of these signs may indicate that gambling is no longer enjoyable or manageable. Stop playing, secure your finances and speak with someone you trust. Independent professional support can help you understand what is happening and plan practical next steps.

Protecting your finances

Keep a clear record of gambling transactions and consider asking your bank about available controls for gambling-related payments. Avoid storing large balances in a gambling account and do not use funds set aside for essential costs. If you are concerned about debt, speak with a qualified financial counsellor rather than trying to recover money through further gambling.

You do not need to wait for a crisis before seeking help. In Australia, free and confidential gambling support is available through state and territory services, national gambling support services, financial counselling organisations and qualified health professionals. Gambling Help Online is one independent source of information and support for people affected by gambling, including family members and friends.

A trusted family member, friend, doctor, counsellor or mental health professional may also be able to help. Support can include counselling, financial guidance, strategies for reducing or stopping gambling and assistance with the effect gambling may have on relationships.

If gambling has left you feeling unsafe, overwhelmed or at risk of harming yourself or someone else, seek urgent help through local emergency services or an appropriate crisis support service. Your immediate safety is more important than any gambling account, loss or financial concern.

Support for someone else

If you are worried about another person, approach the conversation calmly and choose a private time. Focus on what you have noticed and how it affects you, rather than blaming or criticising them. Encourage them to seek independent help, but remember that you cannot control another person's gambling. Protect your own finances, privacy and wellbeing, and seek support for yourself if needed.

Age and account responsibility

Gambling is only for people who meet the applicable legal age requirements. Do not allow a child or another unauthorised person to access your account or use your devices to gamble. Keep login details secure and contact the available support channel if you suspect that someone else has accessed your account.

Before you play, ask yourself whether you can afford the possible loss, whether you have set a clear limit and whether you are gambling for entertainment rather than to solve a problem. During play, monitor your time, spending and mood. After play, review your activity and take action if anything feels outside your control.

If you are unsure whether gambling is right for you, the safest choice is not to play. You can request a break, explore account restrictions or seek independent advice at any time. Responsible gambling is an ongoing decision, and asking for help is a practical step rather than a failure.

1. Decide your maximum spend before playing.
2. Decide how long you will play and take regular breaks.
3. Never chase losses or gamble with borrowed money.
4. Stop immediately if gambling stops feeling enjoyable or controlled.
5. Use available limits, breaks or self-exclusion tools when needed.
6. Speak with an independent support service if gambling is affecting your life.

Lucky Green Casino supports informed choices and encourages every player to take responsibility for their gambling. Please read the applicable account information and use the responsible gambling controls available to you. Where you need personal advice, contact an independent gambling support or financial counselling service.